I spent the last two days waiting for a delivery: I treated myself to a lovely new Netbook, even paid extra to have it delivered on a specified day. And waited. And waited. And waited.
Several phone calls to various "customer service"* numbers later... the Netbook MIGHT be delivered tomorrow, provided the auguries are good, the van driver actually remembers to put it in his van and stuff like that.
The annoying thing is that I kind of expected this. The computing company concerned are notorious, but the durn thing was such a good deal I couldn't help myself. Should have stuck to Dell, who at least deliver on time, with mimimum fuss.
But worse than the customer service from the computer company was the rancid old bag on the end of the line at the courier depot. Her rudeness was almost refreshing, in the era of keeping the customer happy, if ill-served, where people murmur platitudes at you from the fastness of their call centres and hope you'll go away, quickly. I don't often ring head offices and track down customer relations managers to complain, but I did today. That'll teach you to hack off a girl like me, missus.
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* Why do they call them that when in fact, they are there to placate the customer by telling them lies, rather than serve the customer by actually providing a service?
Not going to plan
2 days ago
